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Frequently Asked Questions

How long does it take to receive my order?

Domestic orders usually arrive within 3-7 days of shipping.

How can I track my shipment?

You can input your order information and receive tracking info by using the "Track Shipment" button in the footer menu.

How can I contact customer support?

You can contact us by filling out the form down below.

What is your refund policy?

You have 14 days from the day your cigars arrive to contact support to issue a refund.

When should I expect a response from customer support?

Our support team typically responds within 24 hours.

Do you accept international orders?

What carriers are used for shipping?

Do you carry the same cigars in store as you do online?

I did not receive a confirmation email, did my order go through?

If you do not receive an email confirmation within 24 hours, please contact customer support.

Can I make a change after I place an order?

When will my package be shipped?

How much does shipping cost?

How do I become a VIP member?

You can join our VIP club by visiting the Become a Member page in the main menu.

How does it work?

Can I cancel my membership?

Ask a Question

If you still have any unanswered questions, please contact us by filling the form below.

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